Refund policy

Our Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at ssaiget1@gmail.com with your order number and reason for return. If your return is accepted, we'll send you instructions on where to send your package. Items sent back without first requesting a return will not be accepted.

Return Shipping Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

Exceptions — Damaged or Defective Items If your item arrives damaged, defective, or you received the wrong item, please contact us immediately at ssaiget1@gmail.com with photos. In these cases, we will cover return shipping and send a replacement or issue a full refund.

Non-Returnable Items Certain items cannot be returned, including perishable goods, custom/personalized products, and sale items or gift cards.

Refunds Once we receive and inspect your return, we'll notify you of approval. If approved, a refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved, contact us at ssaiget1@gmail.com.